Welcome to Brunch Shop’s FAQ section. We’ve compiled answers to the most common questions about our premium heating solutions, delivery options, and customer service. Whether you’re considering an elegant electric fire for your living room or planning a complete underfloor heating system, you’ll find helpful information below.
About Brunch Shop
What kind of products does Brunch Shop specialise in?
We curate premium yet affordable heating solutions including electric radiators, stylish fire surrounds, energy-efficient stoves, and complete underfloor heating systems. Our collection blends designer aesthetics with practical warmth for discerning homeowners.
What makes Brunch Shop different from other heating retailers?
We combine global reach with local care – offering worldwide delivery (excluding some remote Asian areas) from our UK base while maintaining personal attention to detail. Our Ripon warehouse team are heating specialists who personally verify every item before dispatch.
Product Information
Are your electric radiators energy efficient?
Absolutely. We select electric radiators with precision temperature controls and excellent heat retention properties to minimise energy use while maintaining optimal comfort.
Can I get advice on choosing between underfloor heating mats and water systems?
Certainly! Our heating consultants can guide you through the pros and cons of each system based on your project requirements. Contact us before ordering for personalised advice.
Do you offer installation services for complex products like manifolds?
While we don’t provide installation, every complex system includes clear assembly instructions, and our support team can advise on technical questions post-purchase.
Ordering & Payment
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Completely. We use industry-standard encryption for all transactions and never store full payment details on our servers.
Can I change my order after payment?
Please contact us immediately at [email protected] if you need to modify an order. We process most items within 1-2 days, so early notification is essential.
Delivery Information
What delivery options are available?
We offer two reliable services:
✈ Express Shipping (£12.95): 10-15 business days via DHL/FedEx with priority handling and real-time tracking
🚚 Free Standard Shipping: 15-25 business days via EMS for orders over £50
✈ Express Shipping (£12.95): 10-15 business days via DHL/FedEx with priority handling and real-time tracking
🚚 Free Standard Shipping: 15-25 business days via EMS for orders over £50
How do you protect fragile items like glass fire surrounds during transit?
Our warehouse team uses reinforced corner packaging and climate-controlled storage for sensitive components. Heating specialists personally verify each item’s secure packaging before dispatch.
Why might my country have delivery restrictions?
While we serve most global destinations from our UK base, some remote Asian areas may have logistical challenges ensuring our signature care and attention during delivery.
Returns & Warranty
What is your return policy?
We offer a 15-day return period from delivery date. Contact our UK support team to arrange collection for qualifying returns, with refunds processed within 3 business days.
What if my electric radiator isn’t what I expected?
While we’re confident you’ll love your purchase, if an item doesn’t meet expectations, simply email [email protected] with your order details. We’ll guide you through the straightforward return process.
Do you offer product warranties?
All products come with manufacturer warranties. Specific terms vary by brand and product type – please check individual product pages or contact us for details about your chosen item.
Contact Information
How can I contact Brunch Shop?
Our UK-based team is available via email at [email protected]. For delivery inquiries, please include your order number for fastest service.
Where is Brunch Shop located?
Our warehouse and operations are based at:
50 Harrogate Rd, Ripon, GB CH7Q 5HI
50 Harrogate Rd, Ripon, GB CH7Q 5HI
Can’t find your question here? Our heating consultants are always happy to help you choose the perfect solution for your space. Reach out before ordering for personalised advice on products and shipping methods.
At Brunch Shop, we believe exceptional delivery should be the standard – just like our carefully curated heating solutions.