Privacy Policy

Last Updated: [Insert Date]

At Brunch Shop (“we”, “us”, or “our”), operating through firesplaceoffer.com, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our premium heating solutions, from designer electric radiators to complete underfloor heating systems.

1. Information We Collect

To provide our design-conscious global clientele with seamless service, we collect:

• Personal Identification Information: Name, email address, phone number, and shipping/billing address when you purchase our heating products.
• Payment Information: Credit/debit card details (processed securely through our payment gateways) or PayPal account information. We never store complete payment details on our servers.
• Transaction Details: Records of products purchased (electric radiators, fire surrounds, underfloor heating mats, etc.), order value, and shipping preferences.
• Technical Data: IP address, browser type, device information, and website usage patterns through cookies and similar technologies.
• Communication Records: Correspondence when you contact our UK support team regarding our heating solutions.

2. How We Use Your Information

Your data helps us deliver the premium service expected by homeowners investing in quality heating systems:

• Process orders for our designer heating products and arrange DHL/FedEx/EMS shipments
• Provide personalized service for selecting between electric systems and warm water solutions
• Conduct quality checks before dispatching from our Ripon warehouse
• Send order confirmations and shipping updates
• Improve our website experience for customers browsing electric radiators, stoves, and underfloor heating accessories
• Prevent fraudulent transactions with our 256-bit SSL encryption
• Comply with legal obligations regarding heating product sales

3. Data Sharing and Disclosure

We maintain your trust by limiting data sharing to essential circumstances:

• Payment Processors: Share necessary transaction details with PayPal and card providers to complete your purchase of premium fire surrounds or oil-filled radiators
• Shipping Partners: Provide delivery information to DHL, FedEx, and EMS to fulfill your order of underfloor heating manifolds or other heating systems
• Legal Compliance: Disclose information if required by UK or international law
• Business Transfers: In case of company restructuring, customer data may transfer to new owners maintaining our heating product standards

We never sell your personal information to third-party marketers.

4. Data Storage and Security

Protecting your data is as important as the quality checks our warehouse team performs on every heating product:

• All transactions protected by industry-standard 256-bit SSL encryption
• Payment details processed securely through PCI-compliant providers
• Data stored on secure servers with restricted access
• Regular security audits of our systems
• Retention periods aligned with legal requirements and operational needs

5. Your Rights

As a valued customer of our premium heating solutions, you have the right to:

• Access personal data we hold about your purchases
• Request correction of inaccurate information (e.g., delivery address for your electric radiator order)
• Request deletion of data, subject to legal requirements
• Object to certain processing activities
• Withdraw consent for marketing communications
• Lodge complaints with UK data protection authorities

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience while browsing our heating products:

• Essential Cookies: Enable core functions like shopping cart for your underfloor heating accessories
• Performance Cookies: Help us improve our website functionality
• Analytics Cookies: Understand how customers navigate between electric radiators, stoves, and other products
• Marketing Cookies: Show relevant ads for our heating solutions (you may opt-out)

You can manage cookie preferences through your browser settings.

7. International Data Transfers

As we serve customers worldwide (excluding some remote Asian regions), your data may transfer outside the UK/EEA. We ensure such transfers comply with data protection laws through appropriate safeguards.

8. Changes to This Policy

We may update this policy to reflect changes in our heating product offerings or legal requirements. Significant changes will be communicated to customers who have purchased our electric systems or warm water solutions.

Thank you for trusting Brunch Shop with your premium heating needs. We protect your privacy with the same dedication we apply to selecting our designer electric radiators, fire surrounds, and underfloor heating systems.