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Welcome to Brunch Shop (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website firesplaceoffer.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our premium heating solutions are available to customers worldwide, excluding certain Asian and remote regions. You must be at least 18 years old to place orders.

1.2 Intellectual Property Rights

All content on our website, including product designs, images, and text, is our property or licensed to us and protected by intellectual property laws. Unauthorised use is prohibited.

2. Product Information

2.1 Product Range

We specialise in high-quality heating solutions including:

  • Electric radiators and systems
  • Fire surrounds and stoves
  • Underfloor heating accessories, manifolds, and mats
  • Warm water systems

2.2 Product Descriptions

We make every effort to accurately display our designer electric radiators and other products. Minor variations in colour or finish may occur.

2.3 Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Custom-made fire surrounds (built to your specifications)
  • Opened underfloor heating mats (due to installation requirements)
  • Used stoves or heating systems (with signs of installation or operation)

3. Ordering and Payment

3.1 Order Process

When you place an order for our heating solutions, you’re making an offer to purchase which we may accept or decline at our discretion.

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed immediately upon order confirmation.

3.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices due to supplier changes or errors.

4. Shipping and Delivery

4.1 Processing Time

We process all orders within 1-2 business days of payment confirmation.

4.2 Shipping Options

We offer two reliable shipping methods for our heating products:

  • Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days with full tracking
  • Free Economy Shipping: For orders over £50 via EMS, delivered in 15-25 business days with basic tracking

4.3 International Orders

Customers outside the UK may be responsible for:

  • Customs duties
  • Import taxes
  • Other clearance fees

5. Returns and Refunds

5.1 Returns Policy

If you’re not completely satisfied with your premium heating product, you may return eligible items within 15 days of delivery.

5.2 Returns Process

  1. Initiate Return: Email [email protected] within 15 days with order details
  2. Receive Authorization: We’ll provide return instructions within 2 business days
  3. Ship Your Return: Send items in original packaging with all accessories

5.3 Refund Processing

Refunds are processed within 5 business days of receiving your return at our Ripon warehouse. You’ll receive:

  • Full item cost minus original shipping fees*
  • Refund to your original payment method

*Unless the return is due to our error

6. Customer Responsibilities

6.1 Accurate Information

You must provide accurate delivery and payment information when ordering our heating systems.

6.2 Inspection of Goods

Please inspect products immediately upon delivery. Report any damage within 48 hours with photographic evidence.

6.3 Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error.

7. Liability and Disputes

7.1 Product Use

Our electric radiators and heating systems should be installed by qualified professionals. We’re not liable for improper installation or use.

7.2 Limitation of Liability

Our liability is limited to the purchase price of the product. We’re not liable for consequential damages.

7.3 Governing Law

These terms are governed by English law. Disputes will be resolved in UK courts.

8. Contact Information

For any questions about our Terms and Conditions or premium heating products:

Brunch Shop
50 Harrogate Rd, Ripon, GB CH7Q 5HI
Email: [email protected]

Brunch Shop combines premium heating solutions with exceptional customer care. We reserve the right to update these terms as needed to continue providing outstanding service for our designer electric radiators and complete heating systems.